Administrator on Call

Job Description:

• As a Remote Administrator-on-Call (Remote AOC), you will directly contribute to LifeLink’s life-saving mission.
• The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing activities related to donor assessment and recovery.
• Activities requiring direct oversight include, but are not limited to, identification, evaluation, approach, clinical management, allocation, recovery, and overall coordination of donor-related actions.
• Works with a team of AOCs providing consistent oversight utilizing evidence-based critical thinking, organizational policy & procedures, and regulatory standards/requirements.
• This position focuses on quality and process improvement throughout the donation process and safeguarding all pertinent documentation and information.
• Ensures all relevant information is provided within different electronic platforms in a timely and accurate manner to all internal and external stakeholders with the goal of providing successful outcomes of every assigned case.
• In addition, the R-AOC collaborates directly with the scheduled Medical Director on Call (MDOC) and all required consultations/resources available (i.e., infectious disease, medical examiner/coroner liaison, transplant center professionals, AOC/EOC Communication Guidelines) to ensure the safe assessment, allocation, and transportation of suitable organs.

Requirements:

• Bachelor’s degree or equivalent combination of education, management and/or AOC.
• Minimum of three years’ experience as procurement organization clinical coordinator or two years in management and/or AOC.
• Advanced knowledge of human anatomy and medical terminology, organ perfusion, strong decision-making capabilities, and strong attention to detail.
• Remain current on all LifeLink and OPTN policies, CMS regulations, and relevant state and federal laws.
• Excellent verbal and written communication and customer service skills.
• Ability to work within a high-paced and elevated stress environment due to the nature of work involving death and dying causing emotional and physical stressors.
• Ability to prioritize remote work (computer and smart phone) to accomplish the goals for all active donors and referrals with the goal of meeting the needs of all stakeholders.

Benefits:

• Paid time off
• Remote work options