Advanced Application Engr
Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.
Key Responsibilities
Ability to deliver remote support & services remotely and effectively. Ability to execute GTAC and other standard audit checklists. Report to regional stakeholders. Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing. Comply with all GSM processes for documentation and customer communication. Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues. Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution. Maintain proactive and timely communications, providing frequent and informative customer updates Support Honeywell affiliates by participating in meetings with customers. Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product line. Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles. Ability to support through the follow-the-sun approach within the Global TAC organization or After-Hours Emergency Support. Ability to work and communicate directly with Honeywell Developers to resolve a customer issue. Ability to detect and report Product Defects on the products supported in his current discipline. YOU MUST HAVE
- Engineering degree in electronics, Chemical, instrumentation or process technologies.
6+ years of experience with TPS and TPN product family and related architecture. Including knowledge in the following products: LCN, ELCN, UCN, EUCN, HG, EHG, EPLCG, AM, EAM, APP/EAPP, ESVT, US/GUS/EST, PM/APM/HPM/EHPM/ EHPMx/C300PM, NIM/ENIM/ENB, EHB, UEA, HM, ELCN HM, TCMI. WE VALUE 6+years’ experience with Honeywell process control systems. With specific troubleshooting experience in the following products: LCN/ELCN UCN/EUCN HG/EHG/EPLCG AM/EAM APP/EAPP ESVT US/GUS/EST PM/APM/HPM EHPM/ EHPMx/C300PM NIM/ENIM/ENB EHB UEA HM/ELCN HM TCMI Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.