AES - Application Modernization - Advanced Skills - Cloud

L2 Support Engineer with .NET as the primary skill is responsible for maintaining and troubleshooting Applications in production, ensuring stability, resolving incidents, and collaborating with development teams. The role emphasizes debugging, SQL expertise, and adherence to ITIL processes Role Overview Provide L2 support for .NET applications, focusing on incident resolution, debugging. Ensure system stability and performance in production environments. Key ResponsibilitiesHandle incident management, troubleshooting, and root cause analysis. Debug and fix issues in .NET applications (C#,.NET). Monitor application performance and proactively identify issues. Manage ticket queues and ensure closure within SLAs. Work in in shift-based operations and on-call rotations (including weekends). Maintain documentation, logs, and knowledge base entries. Support change/patch release activities. Required Skill .NET Framework: Strong knowledge of C#,.NET. SQL: Proficiency in stored procedures, query optimization, and troubleshooting. Debugging: Hands-on experience with complex issue resolution. Cloud Exposure: Basic knowledge of AWS/Azure. ITIL Processes: Familiarity with incident, problem, and change management. Ticketing Tools: Experience with ServiceNow or similar. Soft Skills: Strong communication, client interaction, and teamwork. Preferred Skills Experience with performance monitoring tools. Basic scripting skills (PowerShell, Bash, etc.). Knowledge of release/change management processes. At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.