Assistant Manager - IT Data Analysis
Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Job Description: Asset Data Ownership:
- Own asset data accuracy across procurement, deployment, recovery, and retirement
- Identify and resolve missing, inconsistent, or incorrect asset attributes
- Act as the final validation gate before dashboards, audits, and leadership reporting
Asset Reporting & Dashboards:
- Build and maintain Power BI / EverBI dashboards for inventory, recovery, compliance, and executive reviews
- Define and document KPI logic, calculations, assumptions, and exclusions
- Deliver weekly, monthly, and ad-hoc reports to IT Ops, Asset, Finance, and Leadership
Asset Recovery & Audit Readiness:
- Support asset recovery programs through data analysis and reconciliation
- Prepare audit-ready datasets and evidence
- Respond to audit queries with clear logic and traceability
Systems & Data Reconciliation:
- Reconcile data between EverAsset, ServiceNow, and Workday
- Support bulk uploads, data corrections, and integration validations
- Document data ownership boundaries across IT, Procurement,Vendors, and Ops
Vendor & Stakeholder Interaction:
- Validate vendor-provided asset data including logistics, RMA, and replacements
- Partner with IT Ops, Asset Management, Procurement, Finance, and external vendors
- Translate complex data issues into clear, business-ready explanations
Qualifications: Bachelor’s degree in information technology /computer science or equivalent. Technical Skills
- Advanced Excel (Power Query, validations)
- Strong SQL (joins, reconciliation, data quality checks)
- Power BI / EverBI (DAX preferred)
- Exposure to ServiceNow reporting or ITSM datasets
- Understanding of IT asset lifecycle and CMDB concepts
- 7-10 years of experience in Data Analytics within IT Operations, Asset management, ITSM, or Infrastructure
- Proven experience working with messy operational data
- Exposure to audits, compliance, or asset recovery is strongly preferred advanced Excel (Power Query, validations)
- Strong SQL (joins, reconciliation, data quality checks)
- Power BI / EverBI (DAX preferred)
- Exposure to ServiceNow reporting or ITSM datasets
- Understanding of IT asset lifecycle and CMDB conce
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.