Associate Applications Support Engineer

Birmingham City Council is one of the largest local authorities in Europe, supporting over a million citizens through a complex landscape of digital systems and services. They are seeking Associate Application Support Engineers to support a broad range of business-critical applications essential to the Council's operations. The role involves troubleshooting, incident resolution, and supporting application maintenance in a collaborative environment.

Responsibilities

• Support the resolution of incidents and service requests
• Assist with application troubleshooting
• Contribute to system monitoring and performance activities
• Support configuration, maintenance, and upgrade activities across a wide range of applications and platforms
• Work alongside experienced engineers to implement changes, test updates, and help maintain secure and compliant systems

Skills

• Some experience supporting applications, IT systems, or digital services
• The ability to troubleshoot issues and work through problems logically
• Experience working in a structured environment where accuracy and attention to detail are important
• The ability to manage their own workload, with support where needed
• Strong communication skills, with the ability to engage with both technical teams and business users
• Experience may have been gained through previous roles, education, or hands-on exposure to systems and technologies, but candidates should be comfortable working in a live support environment and contributing to service delivery
• Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed

Company Overview