Associate Customer Care Representative
Amica Insurance is America’s oldest mutual insurer of automobiles, focused on providing the best experience for customers. They are seeking an Associate Customer Care Representative to assist policyholders with their insurance needs through telephone contact, ensuring effective relationships and problem-solving in a high call volume environment.
Responsibilities
- Conduct professional countrywide telephone conversations in a high call volume environment
- Assist customers with various billing and policy change transactions over the phone
- Gain customer trust and respect by establishing and maintaining effective relationships
- Problem-solve and use time effectively to multitask and prioritize work
Skills
- High school diploma or equivalent education required
- Excellent interpersonal and communication skills
- Good organizational skills and attention to detail
- After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
- Previous insurance background is a plus, but not required
Benefits
- Company’s annual variable incentive paid based on company performance
- Additional commission opportunities may apply to customer facing sales and service representatives
- Overtime subject to manager approval
- A hybrid schedule of three days in office and two days work from home may be available after trained to work independently
- Medical, dental, vision coverage, short- and long-term disability, and life insurance
- Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
- Holidays - 14 paid holidays observed
- Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
- Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
- Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
- Generous leave programs, including paid parental bonding leave
- Student Loan Repayment and Tuition Reimbursement programs
- Generous fitness and wellness reimbursement
- Employee community involvement
- Strong relationships, lifelong friendships
- Opportunities for advancement in a successful and growing company
Company Overview