Associate Director – Admissions

Job Description:

• Oversee a team of Admissions Advisors to manage and execute the enrollment process effectively
• Support, strategically plan, and collaborate with partner campuses
• Develop, train, and maintain quality staff
• Enhance and maintain effective communication and relationships within Archer Education
• Work closely with partner campuses to ensure enrollment processes are being executed in a manner that is best for the student and the college/university
• Make strategic and operational decisions to ensure the execution of an efficient and student-focused admissions process
• Maintain a thorough working knowledge of all online programs and all internal and external policies, procedures, and requirements of our partner schools
• Ensure assigned enrollment plans are met or exceeded through supervising and monitoring reps and individual contributions
• Responsible for training Admissions Advisors to ensure they have the necessary product knowledge to accurately present college programs
• Ensure admissions staff are exercising discretion within process and following compliance guidelines
• Responsible for quality assurance of the team (listening to phone calls and providing feedback)
• Handle escalated student or staff concerns
• Interview, hire, and train new staff and leaders
• Oversee the daily operations of the admissions team
• Provide constructive and timely performance evaluations
• Handle discipline and termination of employees in accordance with company policy
• Provide work direction and problem-solving assistance to other individuals
• Supervise staff, including scheduling and assigning work, reviewing performance, and recommending salary increases, promotions, transfers, demotions, or terminations.

Requirements:

• Thorough knowledge of the college admissions process
• A proven track record of achieving measurable results in a fast-paced, deadline-driven department
• Commitment to customer service with a continuous focus on improvement
• Demonstration of effective verbal and written communication skills
• Strong ability to motivate others
• Ability to manage multiple database systems
• Ability to train and support other staff members
• Strong quantitative, analytical, and reporting skills
• Demonstration of strong planning, initiative, and problem-solving skills
• Bachelor's Degree
• Experience overseeing individual contributors
• 3+ years of admissions, customer service, or sales experience

Benefits:

• medical, dental and vision plans
• paid time off
• sick days
• 401k plans and a full contribution match up to 4%
• Up to 12 weeks of parental leave with 6 weeks paid
• up to $5,250 per year in tuition reimbursement for continuing education
• flexible working environment and schedule