Associate Product Manager / Product Manager, Member Experience
23andMe is a leading consumer genetics and research company looking for an Associate Product Manager to join their Product team. This role involves enhancing member experiences by transforming complex genetic data into intuitive consumer insights and collaborating across various teams to drive engagement and product development.
Responsibilities
- Navigate the Member Journey: Drive engagement at every stage—from kit ordering and the waiting period to results delivery and long-term retention—partnering across vertical teams
- Translate Complex Science: Lead the user-facing design and copy that transforms clinical and statistical complexity into clear, actionable insights
- Stay Close to Users: Partner with our Consumer Insights team to conduct qualitative research (interviews, observation, follow-ups) so your product decisions are deeply grounded in real user experiences
- Run Lean Experiments: Rapidly ship and test micro-flows, gamification, and in-product nudges to let user data dictate our product roadmap
- Accelerate with AI: Leverage AI prototyping and LLM coding tools to build working mockups quickly without getting stuck in engineering backlogs
- Collaborate Cross-Functionally: Build seamless relationships with engineering, design, research, clinical, and marketing teams—acting as the translator who keeps everyone aligned
- Champion the Product Publicly: Partner with our social media team to create engaging video content that breaks down complex genomic features and helps educate our community on camera
Skills
- Educational Background: Bachelor's or Master's degree in a relevant field like computer science, computational biology, bioengineering, statistics, or design. Coursework or research in genomics, health, or human-subjects research is a major plus
- Experience: 0–2 years of relevant experience for the Associate PM track (new grads welcome), or 2+ years of dedicated product management experience for the PM track
- Experimentation Mindset: A proven track record of testing, learning, and iterating. You have tangible evidence of shipping something, measuring its impact, and changing course based on data
- Technical & Scientific Literacy: Comfort reading data, writing simple analyses (SQL, Python, or R), and diving deeply into clinical or genomic concepts so you can easily translate them for non-experts
- Dynamic Communication: You write clearly, can present without slides, and easily adjust your register for audiences ranging from members to clinicians to senior leadership
- Collaboration: You naturally build relationships across functions and seniority levels, and you know how to hold your ground on product decisions without making it personal
- Note: Ability to work from 23andMe's office in Palo Alto, CA a minimum of 3 days per week strongly preferred
- Content & Camera Comfort (Plus): You are comfortable on social platforms, have an interest in creating video content, and are open to representing 23andMe on camera to help tell our product's story
- Industry Exposure (Plus): Experience with regulated consumer products, healthcare, or research is a nice-to-have but not required
Company Overview
Company H1B Sponsorship