Atlassian Administrator – SME
Job Description:
- Serve as the subject matter expert (SME) for Atlassian tools which include Jira DataCenter, Jira Service Management, and Confluence DataCenter
- Establish baseline and ongoing operational and value metrics for Atlassian tools
- Analyze and report on how Jira, Jira Service Management, and Confluence are used across the organization
- Collaborate with cross-functional teams to understand project, service, and documentation needs
- Configure, customize, and optimize Jira projects, workflows, dashboards, reports, and permissions
- Implement and manage automations to improve efficiency and reduce manual effort
- Integrate Atlassian tools with third-party applications
- Support and enhance Jira Service Management processes
- Provide guidance, best practices, and light training to users as needed
Requirements:
- 5+ years of hands-on experience managing and administering the Atlassian suite, including Jira, ServiceDesk, Confluence
- Proven experience integrating Atlassian tools with third-party applications
- Strong expertise in automation within the Atlassian ecosystem
- Solid understanding of project management and service management best practices
- Experience gathering requirements and translating business needs into technical solutions
- Ability to work independently and communicate effectively with technical and non-technical stakeholders
- Nice-to-Have: Experience with migrations from Atlassian to other platforms (or vice versa)
- Atlassian Cloud experience
- Atlassian certifications
- Experience supporting nonprofit or pro-bono members based organizations
- Familiarity with marketplace apps, APIs, or advanced integrations
Benefits:
- JerseySTEM roles are pro-bono (unpaid) positions
- $100 refundable deposit, returned after six months of active membership
- K–12 educators, retirees, veterans, interns, and students are exempt from the deposit