Billing Rep- Remote

About the position We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job is responsible for company billing services ensuring the financial security of accounts in the Accounts Receivable (AR) for patients to ensure receipt of appropriate cash and other financial adjudications to settle account balances. This role involves performing billing activities related to account resolution and includes communication to payors, departmental leadership, and other departments throughout the Revenue Cycle. Responsibilities may include the effective handling of bad debt, charity care, cash collections, yield affecting adjustments, accounts receivable days and accounts receivable over 90 days. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Responsibilities

• Resolves billing inquiries utilizing a variety of tools (i.e. computer software, reports, computerized operating systems, interdepartmental resources, newsletters, and payor websites.).
• Provides feedback to revise and improve billing processes.
• Meets billing deadlines and productivity measures while maintaining accuracy and quality.
• Supports change initiatives.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.
• The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
• The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Requirements

• Education Required – High school diploma or equivalent
• Work Experience Required – 6 months related experience in related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service
• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Good time management skills and ability to work self-directed (with minimal supervision).
• Good problem-solving skills.

Nice-to-haves

• Preferred – 2 years related experience in related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service