Business Relationship Support Associate - Technical Support Analyst
Wells Fargo is seeking a Business Relationship Support Associate - Technical Support Analyst in Global Payments & Liquidity (GPL) as part of Enterprise Functions. In this role, you will provide consultative, end‑to‑end technical support for small business, middle‑market, and corporate clients using digital banking platforms, while collaborating with internal partners and external vendors to support the WellsOne Commercial Card suite of applications.
Responsibilities
- Be responsible for a complex portfolio of customers
- Share leadership role with managers to oversee a portfolio of accounts
- Identify opportunity for process improvements within the portfolio
- Review and analyze the decision process for customer accounts
- Evaluate the profitability and risk of designated portfolio
- Verify compliance and report identified issues for resolution
- Present recommendations to resolve and exercise independent judgment
- Develop expertise in the policies, procedures, and compliance requirements
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Skills
- 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- A BA/BA degree or higher in Information Technology
- Technical support experience
- Commercial Card experience
- CompTIA A+ certification
- Understanding of computer networking, including but not limited to local area networks (LAN), wide area networks (WAN), internet service provision (ISP), internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering
- Advanced understanding of end-user operating systems, Windows 10, and MacOS
- Advanced understanding of settings in web browsers such as Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari
- Advanced understanding of smartphones and tablets, including Apple iOS and Android OS, using both native application and web-based functions
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Knowledge and understanding of treasury management industry products and services, specifically related to Commercial Card
- Proven success in problem analysis and resolution with strong attention to detail and accuracy
- Excellent verbal, written, and interpersonal communications skills
- Strong organizational skills; ability to multi-task and work in a deadline driven environment
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Company Overview