Call Center Representative 2nd Shift
Overview
Are you a people person with a passion for service? Join the Ragsdale team and be part of a company that values your talent, supports your growth, and rewards your commitment! As a Customer Service Representative, you'll be the first point of contact for our valued customers-scheduling appointments, answering questions, and ensuring a smooth and friendly experience from start to finish. If you're dependable, friendly, and eager to grow your career in a supportive, high-energy environment, we want to hear from you! Shift Availability: Monday - Friday; 2:00pm - 11:00pm Remote opportunity after fully trained in-office! Why Work with Ragsdale? We've proudly served the Dallas, GA area for 29 years, earning the trust of our community and the loyalty of our employees. When you join Ragsdale, you're not just starting a job-you're building a career in a place where you're truly appreciated. We invest in your growth through continuous training, career advancement opportunities, and a workplace culture built on teamwork and mutual support. What''s In It For Me? Competitive Pay: $18-20/hour based on experience and shift Generous PTO Comprehensive Benefits: Health, Vision, and Dental plans for you and your family 401(k) with Company Match up to 30% ️ Life, Short-Term, and Long-Term Disability Insurance Additional Programs: FSA, Employee Assistance Program (EAP), Legal Services, and Identity Theft Protection Ongoing Professional Development Positive, Team-Oriented Culture
Responsibilities
What Will I Do?
- Successfully handle high volume inbound customer service calls
- Making/handling high volume of outbound calls
- Respond to e-mail inquiries
- Receive and record completed work orders from field technicians
- Expedite unresolved customer grievances to designated departments for further investigation
- Maintain accurate customer information and scheduled appointment details
- Actively promote and sell new or additional services or products when applicable
Qualifications
Do I have What it Takes?
- High School Diploma or GED preferred
- 1-year customer service experience
- Basic computer proficiency, particularly with Microsoft applications
- Experience with Service Titan is a plus.
- Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
- Must be able to work evenings and weekends when needed
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. #RAGSLI #LI-AG1 Remote Skills: Calendar Management, Call Centers, Call Volume, Customer Support/Service, Data Quality, Dental Insurance, Develop and Maintain Customers, Disability Insurance, Employee Assistance Plan, English Language, Flexible Spending Accounts, High School Diploma, Interpersonal Skills, Legal, On Site Support, Team Player, Vision Plan About the Company: Ragsdale Heating & Air Conditioning, Inc.