Chat & Text Counselor

Job Description:

• Offers crisis-counseling services via chat and text
• Completes risk assessment, safety planning, de-escalation, and follow-up
• Serves as mandated reporter in cases of suspected abuse or neglect
• Familiar with resources and providing information and referrals
• Maintains accurate and detailed chat/text reports
• Documentation must be completed in real time
• Responds to concurrent interactions in alignment with 988 Lifeline standards
• Fulfills continuing education requirements as requested
• Assists in training process of new counselors
• Participates in community outreach events as needed
• Attends routinely scheduled meetings

Requirements:

• Minimum of six months of relevant behavioral health experience
• One year of experience in crisis intervention or suicide prevention strongly preferred
• Possess a high school diploma or equivalent
• Be 18 years of age or older
• Possess strong interpersonal skills
• Exceptional at multi-tasking and time management
• Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools
• Have high speed internet with an active Ethernet connection
• Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays
• Reliable and able to adhere to schedules based upon program needs
• Complete yearly required continuing education trainings
• Have knowledge of all job-specific skills including safety assessment, data collection, and chat/text triage
• Goal-oriented team player with strong experience working in large and complex systems
• Successfully pass pre-employment screening including background check and live scan fingerprinting

Benefits:

• Loan repayment programs available