Client Services Specialist

MEDITECH is a healthcare technology company focused on improving patient care through innovative software solutions. They are seeking a Client Services Specialist to assist healthcare professionals with enterprise health record issues and resolve customer concerns related to scheduling, registration, and billing applications.

Responsibilities

• Troubleshooting, researching, and solving customer software and system problems
• Acting as the primary contact for clients
• Answering customer questions
• Processing requests for software enhancements and system modifications
• Corresponding with customers over the phone and through letters, fax and email
• Providing customer education, both internally at MEDITECH and at customer sites
• Working on a variety of group projects, communicating with development staff
• Mentoring co-workers
• Traveling 20-30% of the time, as requested

Skills

• Exceptional written and verbal communication skills
• Exceptional project management and organizational skills
• Ability to work well independently and as part of a team
• Ability to multi-task in a fast-paced environment
• Strong interpersonal and presentation skills
• This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel. The company provides timely and complete reimbursement for all approved expenses as outlined in our travel reimbursement guidelines
• You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption
• Bachelor's or Associate's degree preferred and/or applicable training, education, or customer service experience, and/or related military experience
• Experience in Nursing, Pharmacy, Radiology, Physician Practice or Hospital, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health is a plus, but not required

Benefits

• Health, dental, & vision insurance
• Profit sharing trust and 401(k)
• Tuition reimbursement
• Generous paid time off, sick days, personal time, and paid holidays
• Hybrid role which includes a blend of in-office and remote work as designated by the management team
• Timely and complete reimbursement for all approved expenses as outlined in our travel reimbursement guidelines

Company Overview