Client Success Executive
Overview
As a Client Success Executive (CSE), you will be a strategic partner and advocate for our clients. Your mission is to ensure their success, satisfaction, and long-term growth with Altera. In this role, you will manage client relationships, oversee daily operations, and provide strategic advice to help our clients succeed. You will work with teams across Altera to align our efforts with client goals, drive performance, and build lasting partnerships.
Key Responsibilities
Client Advocacy & Relationships: Serve as the main point of contact and internal advocate for your clients. Build strong, trusted relationships with key stakeholders to drive satisfaction and improve our Net Promoter Score (NPS). Strategic Planning: Lead strategic reviews with clients to assess performance, align on goals, and find opportunities for growth. Develop and execute custom success plans for each client. Performance Monitoring: Track key performance indicators (KPIs) to ensure client goals are being met. Analyze client data to identify trends, risks, and opportunities for improvement. Operational Excellence: Oversee day-to-day client operations to ensure a smooth and positive experience. Partner with finance to manage account health and contracts. Growth & Expansion: Identify opportunities for growth within your client accounts. Help cultivate client references and success stories.
Qualifications
Experience: 2–4 years of experience in a client-facing role (such as account management, client success, or consulting). Demonstrated success in growing client accounts and improving satisfaction metrics. Experience with strategic planning, tracking KPIs, and working with cross-functional teams. Excellent communication, analytical, and problem-solving skills. Education: Bachelor’s degree (Preferred). Working Arrangements This is a remote position. Standard work week, but may require occasional after-hours support to meet client needs. Travel Up to 10% travel may be required for client meetings and strategic reviews. Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example. Salary Range $70,000 - $80,000 USD Why Altera? At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.