Crisis Line Associate (Remote – Massachusetts Only) – (Thursday–Sunday 5:00 AM – 9:00 AM)

Be the Voice That Makes a Difference The mission of The Samaritans is suicide prevention. A nonprofit organization with decades in volunteer public service and proven expertise in the field, The Samaritans provides support to people who are either contemplating suicide or who have been personally affected by suicide. Our focus is not solely on those people who are at imminent risk for suicide. Our goal is to provide pathways to healing for our whole community. We do this by providing caring, sincere, and attentive listeners who rekindle people’s lost sense of hope, de-escalate situations from a crisis level, and provide the connections that make day to-day living manageable through compassionate interaction in a safe, comfortable, and anonymous environment. We promote an inclusive environment where differences are acknowledged and celebrated, communication is open, conflicts are addressed early and resolved, and where there is a shared mindset of supporting our communities, we serve. At The Samaritans, our mission is simple yet powerful: suicide prevention through connection, compassion, and hope. If you are someone who leads with compassion, listens with intention, and wants to make a meaningful impact—this role is for you.

• Pay & Schedule
• Hourly Pay Range: $19.00 - $22.00
• Shift Schedule: Thursday - Sunday, 5:00am - 9:00am
• Weekly Hours: Approximately 16–28 hours per week based on assigned schedule

What You’ll Do

• As a Crisis Line Associate, you will:
• Answer crisis calls from individuals seeking emotional support, including those at risk of suicide
• Provide empathetic, active, and non-judgmental listening
• Help de-escalate crisis situations and foster a sense of hope
• Accurately document call interactions
• Meet call response and performance expectations
• Participate in supervision, team meetings, and ongoing training

What We’re Looking For

• Required:
• Must be 18 years of age or older
• High school diploma, GED, or past equivalent experience
• Must reside in State of MA
• Must be able to meet technology requirements as stated below
• Strong communication and listening skills
• Ability to maintain strict confidentiality
• Sound judgment and emotional resilience
• Ability to work independently in a remote environment
• Employment with The Samaritans is contingent upon the successful completion of a background check in accordance with applicable laws.
• Preferred:
• 2+ years of professional or volunteer experience
• Experience in crisis support, behavioral health, or related fields
• Prior helpline or call center experience

Training & Development

• All new hires must successfully complete:
• Crisis Line Associate training program
• Supervised “learning shifts” prior to independent work

We are committed to your growth and provide ongoing education and support.

• Device Technology Requirements (Remote Work)
• Bring your own device or request from organization
• Minimum 10–20 Mbps download / 5 Mbps upload
• Recommended 50 Mbps download / 10 Mbps upload
• Reliable internet connection with low latency (