CRM Lead – LATAM
Key Responsibilities
CRM Support & Administration Provide end-to-end CRM support to the LATAM Field Force, ensuring system stability and high service quality. Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups. Ensure compliance with SLAs, governance, and HCC requirements. Lead UAT testing, system validations, and deployments in collaboration with IT teams. Execute operational activities such as: Cycle plan management Bulk uploads (holidays, structures, key messages) Product and content updates (Approved Emails, Veeva Materials) Analyze business requirements and lead solution design with IT and stakeholders. Manage user lifecycle (access, approvals, license optimization, and certifications). Key Skills & Competencies Strong CRM Management (Veeva CRM / Omnichannel ecosystems) Stakeholder management (regional & global) Vendor & service management Data governance & compliance (HCC, Privacy) Process optimization and automation mindset Analytical thinking and KPI-driven decision making Strong customer orientation and business understanding Ability to assess impacts and translate business needs into solutions Strong negotiation and communication skills Technical & Professional Requirements Experience in CRM administration / system management Advanced Microsoft Office skills (Excel, PowerPoint) Experience working with data, dashboards, and reporting tools Familiarity with ticketing tools (e.g., Zendesk) is a plus Languages English: Strong (required) Spanish: Advanced (required) Portuguese: Desirable Location Preferred: Mexico - Colombia Duration 1 year