Customer Account Executive
Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices. The Customer Account Executive will be responsible for expanding and renewing customer accounts, educating clients on new features, and ensuring successful adoption of Tailscale across existing accounts.
Responsibilities
- Become an expert in how Tailscale helps our customers
- Build a credible pipeline every quarter by engaging with clients on upsells and renewals
- Own an upsell and renewal number across your accounts
- Help educate customers on the value of Tailscale throughout the evaluation & adoption cycle
- Generate short-term results while maintaining annual pipeline coverage
- Provide accurate weekly forecasting & revenue delivery
- Create mutual action/success plans with prospective and existing customers where appropriate to help them evaluate and expand their usage of the Tailscale product
- Participation in video-recorded customer meetings is a core part of this role. Recordings are used for training, collaboration, and quality improvement
Skills
- Up to 1 year of quota-carrying or closing experience, in an AE or an AM role
- A strong desire to join a high-growth software startup in a fully remote role
- Has sold developer and/or technical products, especially in a product-led growth (PLG) motion
- Experience presenting to senior managers and executives
- The ability to manage many opportunities simultaneously at various stages, coupled with a strong track record of meeting and exceeding quota
- Experience using Gong, or similar, to collaborate internally and manage pipeline
- Experience partnering with a Sales Engineering team, support, and customer success team to drive positive outcomes for clients
- Proactive from lead to close
Benefits
- An inclusive, flexible environment where you can be your authentic self.
- A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
- Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
- Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you).
- Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, and the United Kingdom. We support intentional in-person connection through team travel and distributed collaboration.
- Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
- Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
- A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own.
- Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.
Company Overview