Customer Experience Specialist (Fixed-Term)
onXmaps, Inc. is a high-growth tech company focused on helping people explore the outdoors. They are seeking a Customer Experience Specialist to provide personalized support to customers through various channels, ensuring they have the best experience with onX products.
Responsibilities
- Serve as the main point of contact for onX customers via phone, email, SMS or live chat
- Achieve expertise in the onX product suite quickly in order to efficiently advise customers regarding the product's proper use and best practices
- Solve complex customer issues by using the toolset provided
- Play a vital role in product development by documenting and sharing end-user suggestions and issues
- Maintain a high satisfaction rating while always acting in the customer's best interest
- Advocate for comprehensive solutions to customer-facing problems
- Upsell our product when beneficial to the customer; incentive pay eligible
Skills
- 1-3 years of experience in a customer service or related position
- Clear written and verbal communication skills
- Experience working in a fast-paced, high-volume environment
- Ability to maintain a flexible schedule during hunting season, including scheduled coverage on Saturday or Sunday
- A customer-first mindset and strong interpersonal skills; ability to be the customer's advocate
- Organized and detail-oriented, bringing a positive, solutions-focused mindset and the ability to think on your feet
- Experience working with customer service software
- Call center experience
- Passion for the outdoors
- Existing onX product knowledge
Benefits
- Medical benefits, including a no-monthly-cost medical plan
- PTO accrual (vacation, holidays, sick time)
- Eligibility for a bonus at the end of your term
- 401k matching at 100% for the first 3% you save and 50% from 3-5%
- Amazing outdoor industry perks
Company Overview