Customer Expert

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Czech, Bulgarian or Romanian speaking Customer Experts for their offices in Athens or Thessaloniki. Position: Customer Expert Location: Athens or Thessaloniki (option fully remote after training) Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Provide customer support via phone, email, and chat channels Handle customer inquiries related to products and services in a professional manner Investigate customer concerns and identify the root cause of issues Resolve complaints efficiently and ensure timely follow-up until resolution Research customer cases using internal tools and resources Maintain accurate customer records and update CRM systems accordingly Escalate complex issues when necessary to ensure customer satisfaction Deliver a high standard of customer service across all interactions Contribute to a positive, collaborative, and team-oriented work environment. REQUIREMENTS: Fluent or native-level in one of the languages Czech, Bulgarian or Romanian Good English communication skills Strong verbal and written communication abilities Excellent active listening and problem-solving skills Comfortable using computers and basic technology tools Customer-focused mindset with a positive and professional attitude Ability to work independently in a remote environment Previous customer support, troubleshooting, or customer service experience Experience working in contact centre, BPO, retail, hospitality, or support environments Experience using CRM systems or customer service tools. BENEFITS: Competitive monthly salary package 2 additional salaries per year Full remote work within Greece Complete relocation support to Greece when required Flight ticket reimbursement Temporary hotel accommodation upon arrival Support with accommodation search process Private healthcare benefits Additional employee discounts and perks Full training provided by certified instructors Professional development and career growth opportunities Participation in company events and CSR initiatives Free online Greek language courses.