Customer Success Associate

Let’s be honest — most job posts sound the same. “We’re a fast-paced dynamic organization seeking a motivated self-starter…” Yeah. Not this one. At DataDocks, we’re building software for the logistics industry and we’re looking for someone who’s equal parts: people person problem solver organized human curious product thinker This role sits right in the middle of Customer Success and Product. Meaning? One minute you might be onboarding a new customer, the next you’re testing a feature, spotting a weird workflow issue, or helping shape how the product evolves based on real customer feedback. If you’ve ever thought: “I like working with customers, but I also want to be involved in building and improving the product…” …then this role was probably made for you. So… who are we? DataDocks is a SaaS company that helps warehouses and logistics teams organize truck scheduling and facility appointments. Translation: we make chaotic operations less chaotic. We’ve been around since 2013, work with globally recognized brands like HelloFresh and Pepsi, and we’re continuing to grow with a small but mighty team. We’re not a giant corporate machine. There are no 14-person approval meetings. No layers of managers. No “circle back next quarter” energy. Good ideas move quickly here — no matter who they come from. What You’ll Actually Be Doing This isn’t one of those jobs where every day is identical. You’ll be involved in things like: Onboarding and training customers Helping accounts get the most value from DataDocks Helping customers discover more value and adoption opportunities Troubleshooting issues and solving problems Testing new features before they go live Gathering customer feedback and identifying trends Working closely with the team on product improvements Becoming the internal “voice of the customer” Basically: you’ll help customers succeed and help us build a better product because of what you learn from them. You’d Probably Be a Great Fit If… You genuinely like helping people You notice details other people miss You ask “why?” a lot You enjoy figuring things out independently You’re comfortable jumping between conversations, testing, problem-solving, and ideas You want to work somewhere where your opinions actually matter You’d rather be part of a growing team than a giant corporation You don’t need 5+ years of experience. We care more about curiosity, communication, ownership, and willingness to learn. Bonus points if you: Have startup or SaaS experience Have worked in Customer Success, Support, or Account Management Like thinking about user experience and workflows Enjoy breaking things while testing software What We Offer 100% remote work A ton of autonomy and trust Real opportunities to grow with the company Exposure to enterprise-level customers A role where you can influence both customer experience and product direction A team that values ideas over titles And most importantly: you won’t just be another number here. We’re looking for someone who wants to grow, contribute, think creatively, and help shape where the company goes next. If that sounds like your kind of thing, we’d love to meet you.