Customer Success Manager

Job Overview We are seeking a motivated and experienced Customer Success Manager to support a UK-based employer in driving customer satisfaction and long-term retention. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely.

Key Responsibilities

Manage and support a portfolio of customers through their onboarding and lifecycle journey Handle customer concerns, feedback, and escalations with empathy and efficiency Communicate effectively with internal teams and external stakeholders across time zones Maintain accurate records of customer interactions, health scores, and success plans Use relevant tools such as customer success platforms, CRM systems, and helpdesk software Support the wider team with renewal forecasting, reporting, and customer advocacy initiatives Identify opportunities to expand accounts and improve overall customer outcomes Qualifications and Experience 2+ years of experience in customer success, account management, or a related field Excellent written and verbal communication skills in English Strong organisational skills with the ability to manage multiple customer accounts simultaneously Proficient in CRM or customer success platforms and Microsoft Office or Google Workspace Able to work independently and manage your own time effectively High attention to detail and a proactive approach to problem-solving Experience working with UK-based clients or employers is advantageous Must have a reliable laptop, stable internet connection, and a quiet working environment Salary: R30,000/month | 100% Remote