Customer Success Manager
Runwise is the leading smart operating system for buildings, focused on optimizing energy systems across thousands of buildings in the United States. The Customer Success Manager will assist property managers and owners with the Runwise platform, identify growth opportunities, and manage customer relationships to ensure satisfaction and efficiency.
Responsibilities
- Assisting property managers, supers and owners with the Runwise platform
- Drafting and delivering savings analyses for existing customers
- Identifying ongoing opportunities for Runwise to further their relationship with the customer (new products, new buildings, general advisement, etc.)
- Proactively identifying potential problems that may lead to reduced savings or a miss on customer goals
- Managing relationships with all parties that are interested in the Runwise product (supers, property managers, owners)
- Answering and responding to technical product queries and troubleshooting until issues are resolved
- Working cross-functionally to identify expansion opportunities within a given book of business
Skills
- 1-3 years of direct customer management experience in a Customer Success or Account Management role
- Excellent social and communication skills
- Ability to build long-term relationships and partner with a range of customers from individual business owners to C-level executives
- Problem solver with the ability to diagnose and help troubleshoot problems quickly and efficiently
- Ability to distill technical or complex systems into simpler concepts to empower customers
- Willingness and capability to work very hard and at times longer hours during peak season (winter)
- Passionate about real estate and/or energy efficiency
Benefits
- Medical, dental, and vision insurance
- HSA & FSA options
- Paid Parental Leave
- Access to Talkspace & Health Advocate
- Flexible PTO
- Commuter Benefits
- 401K
- Company paid life insurance
- Voluntary supplemental life insurance
- Free in-office lunch on Wednesdays
- Hybrid work environment
- Summer Fridays
- Monthly L&D Series
- Employee Resource Groups (e.g. DEIB Committee, Run Club)
Company Overview