Customer Support Agent – Remote (Work with Dogs & Pet Tech!)
About the position It’s more than a job; it’s a chance to help dogs live safer, happier lives through technology. Halo Collar develops smart pet-safety tech; a GPS-based collar that combines wearable tracking, virtual fencing, and training feedback. Do you love solving problems and talking about dogs all day? We are looking for dog-loving, tech-savvy professionals to serve as the face and voice of our company. You’ll be the first line of support, ensuring consistency, efficiency, and a positive experience for every pet parent.
Responsibilities
- Handle incoming voice & video calls, chats, and emails.
- Maintain detailed notes and documentation of all customer interactions.
- Troubleshoot the Halo Collar, Halo App, smartphones, and Bluetooth/LTE/Wi-Fi connectivity.
- Assist leadership with identifying and tracking customer trends.
Requirements
- 3+ years of Customer Service experience (Retail or Front of House preferred).
- A passion for dogs makes this role much more fun.
- Familiarity with Windows desktops, Google/Microsoft Office suites, and Zoom.
- Excellent typing and multitasking skills (ability to operate on two screens at once).
- Friendly, approachable, and able to offer reassurance during stressful situations.
- High School Diploma or Equivalent.
- Download speed of 25Mbps+ / Upload speed of 5Mbps+.
- A dedicated, isolated, and distraction-free workspace.
- No background noise or interruptions (spouses, children, or pets) during active work hours to ensure a premium customer experience.
- You must reside in one of the following states to be eligible: Arizona, Idaho, New Jersey, Pennsylvania, West Virginia, California, Illinois, New York, Rhode Island, Colorado, Indiana, North Carolina, Texas, Connecticut, Kansas, Ohio, Utah, Florida, Michigan, Oklahoma, Virginia, Georgia, Nevada, Oregon, and Washington
Benefits
- Fun, supportive remote culture that loves dogs as much as you do.
- Work equipment provided.
- Paid holidays.