Customer Support Director
Company Description
Repossi, a Maison de Haute Joaillerie et de Joaillerie, carries forward a rich family legacy in fine jewelry over three generations. Under Creative Director Gaia Repossi’s leadership since 2007, the brand has embraced a forward-thinking aesthetic inspired by modern and contemporary art and architecture. Known for its bold yet minimalistic designs, Repossi offers iconic collections such as Berbere, Antifer, and Serti sur Vide, crafted to blend seamlessly with the wearer’s style. The house continues to redefine fine jewelry through innovative creations and timeless artistry. Role Description This is a full-time remote role for a Customer Support Director. The role involves overseeing customer service strategies to optimize customer satisfaction and experience. Daily tasks include developing and implementing customer service policies, analyzing customer feedback to identify areas of improvement, and leading a team to provide exceptional service. Additionally, the role requires ensuring that customer interactions align with Repossi’s values and contribute to maintaining its reputation for excellence.
Qualifications
- Strong expertise in Customer Satisfaction and enhancing Customer Experience
- Effective Communication skills to lead teams and interact with clients professionally
- Customer Service skills with a focus on developing and implementing service-focused strategies
- Analytical Skills to assess feedback and design actionable improvements
- Leadership abilities to manage a team and foster a positive service culture
- Proficiency in using customer relationship management (CRM) tools is an advantage
- Previous experience in high-end retail or luxury industries is a plus
- Bachelor’s degree in Business Administration, Management, or a related field