Customer Support Executive (Thai speaker)
We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, and Malaysia, with almost 2000 schools as customers. Our mission is to revolutionize early childhood education through technology and provide innovative, scalable solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond. About the Position Title: Customer Support Executive Location: Thailand (Remote) Department: Pixies What You Will Be Doing In LittleLives, we believe in providing the best customer service to users and our Customer Support Executive champions that mission every day. If you consider yourself a people’s person, communicate technical terms in an easy to understand manner and want to be part of a dynamic start up working environment, then this position is for You! As our frontline technical support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers technical enquiries via multiple channels. Update the website’s Frequently Asked Questions (FAQ) page. Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements Propose your own creative projects (on operations, products, services etc!) and take charge of its growth. Stay up to date with the latest product updates, technical knowledge, and industry trends to provide effective and accurate support You will be amazed by what you can achieve with us! What We Are Looking For Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam and Thailand Be part of the LittleLives Team that supports your personal and professional growth Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business Your Profile: Exceptional communications skills in English & Thai. Organised and has a knack at keeping things clear and in order. You are patient and have imaginative ways to disseminate information to any group. You possess an eye for detail and are eager to master intricate systems. You are driven and work hard to achieve small successes every single day. Experience in the early childhood or enrichment sectors is highly advantageous. Interview Process HR Screening Role Challenge Interview with Head of Customer Support and CPO