Delivery Operations Analyst

Work from home Full-time role Hiring

Job Description:

Work directly with clients in external Slack channels during the data ingestion phase, driving investigations, reconciling balances, and resolving missing volume issues alongside the Enterprise Success Consultant.
Work across large, complex client datasets to identify discrepancies, investigate root causes, and produce outputs that actually move things forward - not just surface the problem.
Support Core and Broker delivery workflows as a specialist resource for data-related issues, maintaining deep context on the clients and datasets you're closest to.
Help the Advisory team with operational workflows including recurring reconciliation, data validation, and exception resolution.
Use AI tools actively to speed up investigations, automate repetitive data tasks, and improve how the team operates.
Turn open issues into clear, well-scoped requests - with enough context that the next person can pick them up and run.
Keep documentation sharp: process notes, issue summaries, handoff materials, and anything else that makes work predictable and easy to transfer.
Surface blockers and risks early, coordinate across teams without losing context, and apply good judgment on when to resolve directly and when to escalate.

Requirements:

Strong data analyst instincts - you can investigate a problem independently, not just flag it.
Solid Excel skills and comfort working with large, messy datasets.
Fluency with AI tools - you use them to work faster and smarter, not just as a novelty.
Clear, precise communicator - whether that's in a client Slack channel, a handoff note, or a scoped request.
Experience in a delivery, operations, or client-facing environment where data accuracy matters.
Ability to manage competing priorities without dropping detail or clarity.
Comfort working across teams in a fast-moving environment where things aren't always perfectly defined.
Background in reconciliation, digital assets, or scripting/automation is a plus - curiosity about the space matters more than credentials.

Benefits:

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