Desktop Support Technician I
Job Description:
- Provide technical assistance to computer users by answering questions to resolve computer problems for the end user.
- Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems.
- Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity.
- Attend all scheduled appointments with users to assist with data transfers.
Requirements:
- Public Trust Clearance by start date
- ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
- Proven ability to work independently in a full and/or partial remote environment with limited supervision
- Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments
- 0 - 5 years of experience and high school diploma
Benefits:
- Competitive salary
- Health insurance
- Retirement plans