Digital Banking Fraud Analyst - Remote in AZ, CA, CO, ID, NV, TX, or UT

About the position Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn, innovate, and collaborate with a dynamic team helps us provide exceptional service to our customers and communities. ETO is committed to helping our employees grow, develop, and advance in their career. Our Workforce of the Future, DEI and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business. Together we are building a culture that values diversity, celebrates growth, and creates a space of belonging for all our team members. Our people are what set us apart and make us great. Zions Bancorporation is currently accepting applications for a Digital Banking Fraud Analyst. The schedule is Monday-Friday 9:00 am-6:00 pm MDT and will be remote in AZ, CA, CO, ID, NV, TX, or UT. The ideal candidate for this position will have the skills and experience necessary to monitor and review the fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files. You will identify, prevent, and mitigate digital banking, mobile, electronic, and/or ACH banking fraud losses. Conducting research and analysis, preparing management reports, and making recommendations to senior officers will be part of your responsibilities. You will work through high volumes of potential alerts to confirm limited actual fraud events and research digital banking access logs to identify unauthorized access and/or transactions. Assisting digital banking customers with malware-infected computers or other access devices and handling inbound and outbound fraud and malware-related calls with customers and other financial institutions will also be required. Other duties may be assigned as necessary.

Responsibilities

• Monitor and review the fraud risk and complex exceptions from fraud prevention systems.

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• Identify, prevent, and mitigate digital banking, mobile, electronic, and ACH banking fraud losses.

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• Conduct research and analysis, prepare management reports, and make recommendations to senior officers.

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• Work through high volumes of potential alerts to confirm limited actual fraud events.

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• Research digital banking access logs to identify unauthorized access and transactions.

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• Assist digital banking customers with malware-infected computers or other access devices.

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• Handle inbound and outbound fraud and malware-related calls with customers and other financial institutions.

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• Perform other duties as assigned.

Requirements

• Bachelor's degree in a related field.

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• 2+ years of financial services experience with fraud and/or information security processes and procedures.

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• Working knowledge of loss and fraud detection/prevention principles.

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• Familiarity with compliance and regulatory issues related to the department and/or company.

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• Knowledge of fraud and digital banking systems and detection tools.

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• Strong written and verbal communication skills.

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• Skills needed to conduct client phone interviews to identify fraud/scams.

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• Knowledge and experience with root cause analysis.

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• Solid analytical, interpretive, and problem-solving skills.

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• Ability to participate in process improvement idea generation.

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• Ability to use various software applications.

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• Ability to meet tight deadlines to mitigate loss.

Nice-to-haves

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!

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• Life and Disability Insurance

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• Paid Parental Leave

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• Adoption Assistance

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• Health Savings (HSA)

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• Flexible Spending (FSA) and dependent care accounts

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• Paid Training

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• Paid Time Off (PTO) and 11 Paid Federal Holidays

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• 401(k) plan with company match

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• Profit Sharing

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• Mental health benefits including coaching and therapy sessions

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• Tuition Reimbursement for qualifying employees up to $5,250 per calendar year

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• Employee Ambassador preferred banking products