Director, EHR Implementation & Client Services

Description:

• Lead and scale a team of approximately 25 analysts and project managers, including multiple layers of management.
• Establish goals, KPIs, and operating rhythms to support timely and successful EHR implementations.
• Define and implement a scalable operating model, standardized processes, playbooks, and governance for repeatable delivery.
• Own end-to-end EHR integration delivery for order entry and result reporting across client health systems.
• Ensure integration quality and scalability across Epic, Cerner, and Meditech platforms.
• Serve as the executive escalation point for customer issues related to EHR implementations and ongoing service delivery.
• Partner with enterprise sales across pre-sales, solution design, deal support, and implementation.
• Build relationships with client IT, clinical, and operational stakeholders to resolve complex issues and drive adoption.
• Work with Product, Sales, and Operations to align roadmap, capabilities, and delivery timelines.
• Develop reporting and dashboards to track implementation performance, risks, and outcomes.

Requirements:

• 10+ years of experience in healthcare IT, EHR integrations, or clinical systems implementation.
• Deep hands-on experience with Epic integrations, specifically orders and resulting and/or Beaker.
• Willingness to obtain Epic Beaker or ambulatory certification.
• Proven experience leading managers and scaling organizations, with team size of around 20+ strongly preferred.
• Strong understanding of healthcare interoperability standards, including HL7, FHIR, and APIs.
• Demonstrated experience working closely with enterprise sales teams in pre-sales and client delivery environments.
• Experience with Cerner and/or Meditech integrations preferred.
• Experience with Epic Aura integrations preferred but not required.
• Familiarity with LIS, LIMS, and/or laboratory workflows preferred.
• Experience supporting enterprise health systems and complex client implementations preferred.
• Comfort navigating ambiguity and driving results in evolving, high-growth environments.
• Strong problem-solving, communication, collaboration, and stakeholder-influencing skills.

Benefits:

• Remote position with willingness to travel, including 20-40% travel required.
• Competitive salary range of $184,600 to $230,700 USD for Remote USA.
• Comprehensive medical, dental, vision, life, and disability coverage for eligible employees and dependents.
• Free testing for employees and their immediate families, plus fertility care benefits.
• Pregnancy and baby bonding leave.
• 401(k) benefits.
• Commuter benefits.
• Generous employee referral program.