Director of Account Management
Overview
This is a high-impact leadership role at the center of Origami’s growth strategy. As Director of Account Management, you will lead a team of top-performing Account Managers responsible for deepening customer relationships, driving retention, and accelerating expansion across our platform. You will operate as a strategic partner to executive leadership, shaping how we engage our customers, unlock value, and scale long-term growth. This role is equal parts leader, operator, and strategist - owning a meaningful book of business, building a world-class team, and elevating how we deliver outcomes for our customers. Why This Role Own a critical growth lever for the business - retention and expansion Lead a high-impact team with strong visibility Shape the future of customer strategy and go-to-market approach Partner directly with executive leadership on key initiatives
Responsibilities
What You'll Do Lead and scale a high-performance team of strategic, sales-oriented Account Managers Drive retention and expansion outcomes, including cross-sell and upsell Strengthen executive-level customer relationships and act as a trusted advisor Partner cross-functionally with Sales, Professional Services, Product, and Marketing Own operational rigor including forecasting, team structure, and performance metrics Ensure strong customer outcomes including adoption, satisfaction, and measurable value Recruit, develop, and retain top talent Leverage the installed base to drive referrals and new business opportunities
Qualifications
What You Bring Bachelor’s Degree in a business-related field. 10+ years of experience in account management, sales, or customer growth roles 5+ years leading and scaling high-performing teams Proven track record of delivering retention and expansion growth Strong executive presence and communication skills Experience in complex deal strategy and negotiation Operational rigor and forecasting discipline Builder mindset with ability to scale teams and drive change Insurance or risk management experience preferred
Benefits
Medical and Dental coverage available for employees, dependents, domestic partners, and spouses Paid Time Off – Flexible options plus 10 paid company holidays where available** All full-time positions are hybrid, with many eligible to be completely remote Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance Generous family leave options—including adoption and foster care placements Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account Retirement Savings – 401(k) with company match up to 4% Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications Education Assistance Program – to help colleagues pursue industry/role-specific certifications Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage **Flexible PTO not available in California or the UK Who We Are Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management. Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results. A singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions. Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law. Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email [email protected].