E-Commerce and Operations Spcialist

Job Title: Remote E-Commerce Specialist Job Type: Independent Contractor | Part-Time About the Role: A growing e-commerce business is seeking a proactive, customer-focused, and detail-oriented E-Commerce Specialist to support day-to-day customer communication and operational coordination. This role is ideal for someone with experience in e-commerce platforms and logistics coordination, particularly within platforms such as Amazon, Shopify, or TikTok Shop. The successful candidate will serve as a key support person in ensuring smooth customer experiences, timely responses, and effective coordination with warehouses and logistics partners. The ideal candidate is organized, responsive, and comfortable handling customer concerns while multitasking across multiple platforms and operational processes. Key Responsibilities: Customer Support & Communication Respond promptly and professionally to customer concerns and inquiries via email and calls (when necessary) Provide accurate updates regarding orders, shipping, returns, and product-related concerns Maintain a positive customer experience and ensure customer satisfaction E-commerce Platform Management Monitor and respond to customer messages and inquiries across e-commerce platforms such as Amazon, Shopify, and TikTok Shop Assist in maintaining smooth day-to-day operations within the selling platforms Escalate urgent issues or recurring customer concerns when necessary Logistics & Shipment Coordination Coordinate with warehouses and logistics teams regarding delayed shipments, tracking updates, and return requests Assist in monitoring fulfillment-related concerns and ensuring timely resolution Communicate shipping or operational updates clearly to customers and the client Operations Support Work closely with the client to support daily operational tasks and customer-related processes Assist with organizing information, tracking issues, and maintaining operational efficiency Support additional administrative or operational tasks as needed Qualifications & Ideal Traits: Previous experience in customer service or operations support is required Experience with e-commerce platforms such as Amazon, Shopify, or TikTok Shop is highly preferred Experience coordinating with logistics, warehouse, or fulfillment teams is preferred Excellent English communication skills (written and verbal) Strong problem-solving and multitasking abilities Highly organized, responsive, and detail-oriented Ability to work independently in a remote work environment Customer-focused mindset with a professional and solutions-oriented approach Working Environment: Remote work setup with reliable internet connection Part-time role with flexible but responsive availability Fast-paced e-commerce environment requiring strong communication and organization Collaborative work setup with direct coordination with the client and operational teams