EUC Engineer

Job Summary: We are looking for an experienced Imaging Engineer with strong expertise in Microsoft Intune, Windows Autopilot, SCCM imaging, and end-user computing support. The candidate will be responsible for device imaging, deployment, troubleshooting, hardware support, and endpoint management for Windows environments. Key Responsibilities:  Manage and troubleshoot Windows 10 and Windows 11 imaging issues.  Configure, deploy, and support Microsoft Intune and Windows Autopilot solutions.  Troubleshoot SCCM/MECM Task Sequence imaging and OS deployment issues.  Perform device provisioning, rebuilds, refresh, and replacement activities for laptops and desktops.  Support hardware troubleshooting for desktops, laptops, docking stations, and peripherals.  Handle endpoint enrollment, compliance, and policy troubleshooting in Intune.  Troubleshoot Autopilot deployment issues including ESP, hybrid join, and Azure AD join scenarios.  Provide Level 2/Level 3 desktop support for end-user issues.  Coordinate with vendors for hardware replacement and warranty support.  Support software installations, patching, and endpoint configuration management.  Maintain imaging standards, deployment documentation, and operational procedures.  Work closely with infrastructure, security, and service desk teams for endpoint-related activities.  Support migration and refresh projects for enterprise devices. Required Skills:  Strong experience in Microsoft Intune administration and troubleshooting.  Hands-on experience with Windows Autopilot deployment and troubleshooting.  Good experience in SCCM/MECM OS deployment and Task Sequence troubleshooting.  Strong knowledge of Windows 10 and Windows 11 operating systems.  Experience with Azure AD Join and Hybrid Azure AD Join.  Knowledge of endpoint compliance and configuration policies.  Strong troubleshooting skills for desktop/laptop hardware issues.  Experience in device replacement and user data migration activities.  Understanding of Group Policy and endpoint security basics.  Good communication and customer-handling skills. Preferred Skills:  Knowledge of Microsoft Entra ID and Conditional Access.  Experience with application packaging and deployment.  Familiarity with PowerShell scripting.  Experience supporting enterprise-scale environments. Preferred Certifications:  Microsoft Intune / Endpoint Administrator certifications  Modern Desktop Administrator Associate  SCCM/MECM related certifications