Experienced Chat & Phone Tech Support/Customer Service Agent - Seasonal Opportunity at careerzynith
About careerzynith
At careerzynith, we're a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Our mission is to create connection, value conversation, and drive business growth through innovative thinking and digital solutions. With a strong focus on employee experience, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends.Job Summary
We're urgently hiring for a Seasonal Chat & Phone Tech Support/Customer Service Agent to join our team of incredible people. As a Seasonal Customer Service Representative, you'll be responsible for providing basic technical support via phone or chat, delivering an exceptional support experience, and interacting and communicating effectively with a variety of customers. If you're a people person with a passion for delivering memorable and delightful experiences, we'd love to hear from you!Responsibilities
As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be responsible for:- Providing basic technical support via phone or chat to resolve customer inquiries and issues
- Delivering an exceptional support experience that meets or exceeds customer expectations
- Interacting and communicating effectively with a variety of customers, including resolving complaints and concerns
- Providing a memorable and delightful experience for every customer interaction
- Working collaboratively with other teams to resolve complex customer issues
- Staying up-to-date with product knowledge and technical skills to provide accurate and effective support
Work with Us and You'll Enjoy
As a Seasonal Chat & Phone Tech Support/Customer Service Agent at careerzynith, you'll enjoy:- Working from home with the flexibility to create your own schedule
- Computer equipment provided, including a monitor, to ensure you have everything you need to succeed
- A full-time schedule with the opportunity to become permanent
- A competitive hourly rate of $14/hour, plus incentive opportunities
- Hands-on, 100% paid training to ensure you have the skills and knowledge you need to succeed
- Internal mobility opportunities, with 84% of our managers promoted within
- Employee discounts and referral bonuses
- EverBetter wellness program to support your physical and mental well-being
Location Requirements
To be eligible for this role, you must reside in one of the following states:- Alabama
- Arkansas
- Florida
- Georgia
- Iowa
- Idaho
- Indiana
- Kansas
- Kentucky
- Louisiana
- Michigan
- Minnesota
- Missouri
- Mississippi
- North Carolina
- North Dakota
- Nebraska
- New Mexico
- Nevada
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Wisconsin
- West Virginia
- Wyoming
Qualifications
To be successful in this role, you'll need:- A high school diploma or GED equivalent
- To be at least 18 years old
- To be flexible and able to adapt to changing business needs
- To have excellent communication and interpersonal skills
- To be able to work independently and as part of a team
Equipment and Internet Requirements
To ensure you have everything you need to succeed in this role, you'll need:- A stand-alone monitor (19 inches or larger)
- A hardwired internet connection (no satellite or wireless)
- A working phone line (home phone or mobile)
- A noise/distraction-free home office environment
- A desk and an ergonomic chair