Fraud Risk Agent

Best Buy is a leading retailer committed to enriching lives through technology. The Fraud Risk Agent is responsible for reviewing and resolving flagged transactions, analyzing data to determine the legitimacy of transactions, and communicating fraud trends to the Strategy Team.

Responsibilities

• Review and analyze transactions placed on Bestbuy.com, BBCC and various other channels, to determine the validity of each transaction by using systems and tools
• Align daily duties with overarching Fraud Risk Department goals including increasing profitability and reducing fraud
• Balance multiple metrics including productivity, minimizing bad debt and avoiding customer insults
• Data collection, consolidation and analysis to be communicated to the Fraud Risk Strategy team for potential rule implementation
• Identifying opportunities for rule optimization while working through erroneously cancelled orders through a deep dive into historical transaction data and communicating those to the Fraud Risk Strategy Team

Skills

• 1+ years of retail and customer service experience
• 1+ years of MS office applications (Word, Excel, Outlook)
• Strong written and verbal communication skills
• Exposure to web-based applications, internet, personal identifiable information (PII)
• Ability to multitask and have basic technical aptitude. Must have the ability to utilize multiple computer systems and communicate internally and cross functionally at the same time
• 1+ years of experience in transactional fraud or risk analysis
• Strong analytical, problem-solving skills

Benefits

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
• Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility.
• Intermittent or reduced-scheduled leave is also available for certain medical or family care leaves.
• Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
• Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results.

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