Gateway Support Technician

Job Description:

• Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications.
• Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems.
• Follows up with users to ensure problem resolution.
• Develops and maintains documentation of all activities.

Requirements:

• High school diploma or equivalent
• One to two years of experience in the telecommunications or applications programming field or job related experience
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Good verbal and written communications skills
• Gateway/CenPos experience preferred (Internal)
• Call center experience preferred
• Software, Hardware, IT, Helpdesk, Network troubleshooting knowledge needed

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law