Health Coaching Program Manager
Job Description:
- Deliver one monthly coaching optimization plan outlining prioritized actions to improve member experience and program performance.
- Conduct quarterly review and refresh of coaching curriculum, session content, and member journey touchpoints.
- Identify operational gaps and implement approved process improvements to enhance participation and experience.
- Onboard and train new coaches.
- Deliver one monthly coach training session focused on facilitation skills, behavior change strategies, and member engagement best practices.
- Conduct quarterly quality assurance reviews, calibration sessions, and coaching observations to support consistent service delivery.
- Provide ongoing performance feedback and coaching support to health coaches as needed.
- Provide back-up health coaching coverage, as needed, during planned coach absences or unplanned staffing gaps.
- Conduct monthly review of onboarding, attendance, no show, and re-engagement trends using available operational data.
- Develop and maintain member retention playbooks for no-shows, disengagement, and continued coaching participation.
- Provide recommendations to improve coaching access, scheduling experience, and long-term engagement.
Requirements:
- National Board Certified Health and Wellness Coach (required)
- Strong communication and interpersonal skills
- Comfortable working independently in a remote environment
Benefits:
- Professional development opportunities
- Flexible work arrangements