[Hiring] Workflow Operations Manager @Doppel
Role Description Doppel is looking for an experienced operational leader to oversee two of the company’s most strategically important organizations: LLM Labeling and Workflow Operations. This leader will be responsible for building and scaling the human intelligence layer that powers Doppel’s products, automation systems, and customer outcomes. They will oversee the teams responsible for alert triage, operational decision-making, data labeling, quality assurance, and the continuous refinement of the datasets and operational processes that enable Doppel to automate at scale. What You Will Do:
- Lead the LLM Labeling team and Workflow Operations team.
- Oversee alert triage, operational decision-making, data labeling, quality assurance, queue management, prioritization, and escalation handling.
- Build and refine datasets, taxonomies, workflows, review processes, and operational systems.
- Partner with Operations, Product, Engineering, Detection, AI, Customer Success, Sales, and Solutions Architecture.
- Identify opportunities for automation, AI-assisted decision-making, and operational simplification.
- Help define what should remain human-reviewed, what should become machine-assisted, and what can become fully automated over time.
- Translate frontline operational knowledge into product requirements, automation opportunities, and scalable systems.
- Support pre-sale and post-sale customer conversations around Doppel’s operational model, automation strategy, workflows, labeling methodologies, and efficiency roadmap.
Qualifications
- Experience as an operational leader.
- Experience building and scaling operational programs.
- Experience with labeling, workflow operations, quality assurance, alert triage, queue management, escalation handling, or operational decision-making.
- Ability to work across Operations, Product, Engineering, Detection, AI, Customer Success, Sales, and Solutions Architecture.
- Ability to operate in both operational and technical environments.
- Ability to engage with executive customers and both technical and non-technical audiences.
- Ability to create a culture of continuous improvement, experimentation, and operational rigor.
Benefits
- Meaningful equity so you share in Doppel’s success.
- Remote first culture with flexibility built in.
- Flexible PTO, comprehensive health benefits, parental leave, and more.
- A high growth environment where your work has immediate impact and visibility.