HR Customer Service Rep

HR ADVISOR Position Summary: This position is a key role on the MyPenskeHR Team within the Shared Services Department, working with associates and mangers to guide them through their questions and concerns regarding their employment relationship with the organization. This role is the first point of contact for an associate or manager who has general human resources questions, such as payroll, benefits, paid time off, leaves of absence, accommodations, safety, and health. The role exists to support and help our associates as they navigate through the many programs, policies, and benefits the company has to support them. The HR Advisor will provide a high level of customer service to our associates and managers. This requires the ability to quickly assess the nature of the associate's inquiry and respond accordingly. The HR Advisor will strive to resolve concerns and answer questions during the first call, obtain critical information, and document appropriately in the Case Management system. If the call is about a complicated or complex question, then the HR Advisor will coordinate with the proper departments to ensure the associate or manger is supported. Major Responsibilities:

• Provide first point of contact to incoming phone calls, emails and service requests using resources to answer general questions about all Human Resource related inquiries.
• Educate associates on company practices and tools to encourage employees to resolve future issues on their own.
• Own front-end case management process: including opening cases, managing escalation, and transferring the case if it needs to be escalated to another department or supervisor.
• Prepare HR forms related to employment verification, court order mandated insurance, state disability forms, and perform basic regularly scheduled HR processing tasks as assigned.
• Regularly attend and participate in meetings and training with a focus on increasing one's knowledge base and efficiency.
• Complete basic regularly scheduled HR processing tasks as assigned and necessary.
• Other projects as assigned by supervisor.

Qualifications:

• Bachelor's degree required in Business Administration, Business Management and/or Human Resources.
• Certifications in PHR/SPHR preferred.
• 2+ years of customer service experience required.
• 1+ years of HR experience preferred.
• Bilingual preferred
• Critical thinking & analytical skills
• Excellent customer service skills
• Able to prioritize multiple tasks and stay compliant with deadlines.
• Attention to detail and accuracy in documentation.
• Excellent communication skills, including listening, verbal, and written skills.
• Self-motivated & independent problem-solving skills.
• Proficiency with the use of computers including Microsoft Word, Outlook and internet browsing, and the ability for structured data entry required.
• Strong analytical and organizational skills required.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening.

Compensation: $22/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.