Implementation Manager
Hummingbird is a remote-first, fully distributed team united by the shared mission of helping fight financial crime. Since our launch in 2017, we’ve helped major financial institutions and tech-savvy trailblazers alike (e.g. Stripe, Affirm, Evolve Bank etc.) orchestrate their compliance programs through our thoughtfully designed, intuitive SaaS product. We believe finding and stopping financial crime is a problem rooted in code, language and design, so we built the product that the heroes doing this work deserve. We are customer-obsessed, and we love building and shipping great products. We set a high bar, challenge our assumptions, seek diverse opinions, and support each other to do our best work. We do our best to write inclusive, descriptive and accurate job descriptions, but we’re not always perfect. If you’re interested in the role, we’d love to hear from you even if you don’t feel like you meet everything we’re looking for. We’re always iterating and improving, and it’s possible that your experience is even more impactful than we could have imagined.
About the Role
As an Implementation Manager, you’ll be the engine behind successful customer launches at Hummingbird. This role will be responsible for implementations end-to-end — translating real customer business and technical requirements into a thoughtfully configured Hummingbird platform that meets our clients’ use cases. This is a role for someone who loves both structure and problem-solving: you’ll manage timelines and stakeholders while getting hands-on with platform configuration, integrations, and workflows. If you're drawn to turning complexity into clarity and seeing customers succeed, this role was built for you. What you’re looking to do: Welcome new Hummingbird customers with open arms. As one of the key points-of-contact just after a new customer signs on, you understand the impact that your role has! Dive deep into technical intricacies. Our product is highly configurable. You enjoy solving complex problems, and communicating that in a way that simplifies and brings clarity Own all aspects of implementation. With the support of the CS team, you’ll be responsible for driving client satisfaction, project scope, change requests, project status tracking, coordination of internal tasks, and reporting of project KPIs Configure the Hummingbird platform to meet customer business and technical requirements, within product capabilities Manage multiple implementations in parallel, prioritizing effectively and proactively flagging risks, tradeoffs, or scope changes Contribute to improving implementation processes, documentation, and delivery standards to make future launches faster and smoother Operate as an embedded partner to internal teams, collaborating efficiently with Sales, Product, Engineering, and Customer Success to unblock progress and move fast What we’re looking for: You thrive in owning ambiguous implementation work and turning loose requirements into clear plans, decisions, and outcomes Experience configuring B2B enterprise SaaS platforms or technical products based on real customer business and technical needs (not just running project plans) A strong cross-functional collaborator who enjoys working across the Customer Success org - with Technical Solutions Engineers, Implementation Managers, and our Head of Delivery to get things shipped You're organized, proactive, and reliable — you manage your own priorities well and surface risks or blockers early Someone who’s energized by a fast-moving, evolving environment What’s in it for you: The chance to help build from the ground up. The hires we’re making now are foundational to our growth as a company, so you will have an opportunity to help shape the future of Hummingbird. Competitive compensation including cash and equity. Remote-first, fully distributed company with flexible working hours. Awesome health, vision & dental benefits, and 401k. Safe, respectful & comfortable work environment with colleagues and leadership who prioritize diversity, equity, inclusion and belonging. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please don't hesitate to contact us to request accommodation.