Inside Sales Representative (Call Center)
TVG-Medulla, LLC is a multi-site healthcare management organization that provides managed services to chiropractic providers. The Inside Sales Representative is responsible for converting prospective patients into appointments through effective communication and sales techniques, utilizing various communication channels to drive patient acquisition.
Responsibilities
- Act as an integral member of the inside sales team responsible for converting patient leads into patient appointments utilizing phone, chat, email, and text communication channels
- Accountable for meeting and surpassing daily, weekly, and monthly 'appointment kept' and conversion targets
- Utilize sales skillsets including service knowledge, rapport building, active listening, communication, qualification questioning, objection prevention and handling and closing
- Promote Chiro One services and benefits of care including competitive differentiators regarding our high-quality care model
- Manage a high volume of inbound and outbound calls and chats to ensure an outstanding patient experience
- Provide insight on process improvements, script adjustments, system enhancements and best practice development
- Passionate about helping people through chiropractic care
- Continuously take part in sales and technology training to improve selling techniques and learn how new software enhancements can improve the patient journey
Skills
- Experience successfully meeting and surpassing sales goals
- Excellent verbal and written communication skills, with the ability to call, connect and interact with potential patients
- Highly motivated and goal oriented
- Detail-oriented and process driven
- Proficient in Microsoft Office (Excel, Word, and PowerPoint)
- Ability to adapt to a fast-paced, high-growth business while managing multiple priorities
- High school diploma or GED equivalent
- Previous experience in inside sales, call center or other related sales experience
- Experience with CRM software such as Salesforce or Microsoft Dynamics
- Associates or bachelor's degree; or equivalent combination of education and experience
- Healthcare industry experience
Benefits
- Bi -Weekly pay cycle.
- 401(k) Retirement Savings Program with employer discretionary matching.
- Medical, dental, and vision insurance.
- Life and disability insurance options.
- Paid time off (holidays, vacation, sick days).
Company Overview