Insurance Virtual Assistant

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Client Overview Our client is a well-established insurance agency operating out of the Boston, MA area, serving a diverse client base that spans multiple lines of coverage. The team is fast-paced, client-focused, and deeply committed to delivering accurate, responsive service. They are growing their remote operations team and are looking for a detail-oriented professional who understands insurance agency workflows from the inside out and can hit the ground running with minimal ramp-up time. Role Overview The Insurance Virtual Assistant (VA) will serve as a core operational support resource, managing a broad range of administrative, client-facing, and policy-related tasks that keep the agency running smoothly. This role requires someone who is intimately familiar with insurance agency procedures, comfortable working across documentation, billing, and client communications simultaneously, and capable of maintaining a high standard of accuracy across all output. The Insurance Virtual Assistant (VA) will work directly with the agency team to ensure timely processing, compliance, and an exceptional client experience. Location Fully Remote (Work from Home) | 9 AM – 5 PM EST

Key Responsibilities

Client Communication & Reception Handle inbound and outbound phone, email, and SMS communications on behalf of the agency Assist clients with basic inquiries and route complex matters to the appropriate team members Maintain a professional and responsive communication standard across all client touchpoints Administrative & Data Management Perform accurate data entry and maintain up-to-date records within agency systems Issue Certificates of Insurance (COIs) as requested Send applications and documents to clients via DocuSign Policy & Billing Operations Handle billing-related tasks, including sending proof of insurance and resolving minor billing discrepancies Conduct endorsement and policy checking to ensure accuracy and compliance Support overall workflow to ensure all policy documentation is processed in a timely and compliant manner Qualifications — Experience Minimum 2–3 years of prior experience working within an insurance agency environment Hands-on experience with Applied EPIC is highly preferred Demonstrated experience handling insurance documentation including COIs, endorsements, and policy reviews Prior experience with DocuSign or similar e-signature platforms Experience managing billing tasks and client correspondence within an agency setting Fluency in Russian is a must-have requirement for this role Qualifications — Skills Strong organizational skills with the ability to manage multiple tasks simultaneously without sacrificing accuracy Exceptional attention to detail, particularly when reviewing policy documents and processing client data Proactive, self-starting mindset with the ability to work independently in a fully remote environment Comfortable handling high volumes of administrative work with consistency and precision Ability to work reliably during US Eastern Time business hours Opportunity This is an excellent opportunity for an experienced insurance professional to join a growing remote team where your expertise in agency operations will be valued from day one. You will play a meaningful role in keeping a client-facing insurance business running efficiently, with direct impact on client satisfaction and operational accuracy. The role offers consistent full-time hours, a stable long-term engagement, and the flexibility of fully remote work within a supportive team environment. Application Process: To be considered for this role these steps need to be followed: Fill in the application form Record a video showcasing your skill sets