IP Renewals Analyst (Entry level, Fixed term)
About the position We’re looking for an IP Renewals Analyst to join our Trademark Renewal/Maintenance team in Belgrade. This is a great opportunity to work in a dynamic environment where there’s always something new to learn. The role includes working closely with external clients, managing a range of administrative tasks, and mentoring new team members. If you enjoy a mix of structure and variety and find satisfaction in helping others grow—we’d love to hear from you! About the Team We as a team provide Trademark Renewal/Maintenance services by communicating with clients and agents, and resolving possible issues, while making sure that the renewals are done timely and accordingly.
Responsibilities
- Update and maintain details of the renewal of clients' IP rights within Clarivate’s IP management systems.
- Ensure completion of all operational activities required for successful renewal of clients’ IP rights including data onboarding, data verification, client instructions and correspondence, making payments at the Patent and Trademark Offices (PTOs), instructing and paying agents, and obtaining and sending proof of renewal to customers based on Standard Operating Procedures (SOPs).
- Prioritize and respond to client correspondence including instructions, facilitating timely filing of renewal applications at IP Offices with supporting documents in coordination with clients, internal teams, and agents.
- Ensure timely invoicing and credits to clients for additional charges and/or refunds.
- Validate and pay agent invoices related to renewal services accurately and timely.
- Suggest ideas to improve existing processes based on day-to-day work observations.
Requirements
- Bachelor’s degree or equivalent working experience
- Proficient level of English language
- Proficiency in Microsoft Office suite
Nice-to-haves
- Working experience in Customer Support
- Working experience in administrative tasks
- Experience in maintaining deadlines
Benefits
- 25 days paid leave per annum
- Private Health Insurance
- Paid Lunch
- Yearly Bonus
- Yearly Merit Plan
- My Learning Platform
- Fit Pass
- Life Insurance
- Accident Insurance
- Company bicycles for rent free of charge