Lease End Loyalty Associate
Hyundai Capital America offers a range of financial products through its service brands, aiming to enhance customer and dealer experiences. The Lease End Loyalty Associate is responsible for managing customer interactions related to end-of-term lease accounts, ensuring excellent communication and support for lease customers.
Responsibilities
- Receive inbound calls from lease-end customers, service accounts to include noting, coding, and updating account information in HCA business systems
- Initiate outbound calls to lease-end customers to capture end of term intent. Utilize the lease-end WIPS call model to guide, advise, and educate on new vehicle information to support HCA loyalty
- All other duties as assigned
- Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance
Skills
- Auto finance and lease-end industry experience strongly preferred; or 1-2 years of related experience required
- Call center and previous sales experience strongly preferred
- High School Diploma or GED
- Excellent communication abilities
- Ability to multi-task and prioritize goals to meet business objectives
- Ability to understand analysis, technical processes, and business systems
- Excellent organizational, interpersonal, and business system skills
- Recall of a broad base of product knowledge
Benefits
- Role is 100% remote (after in-office new hire training)
- Competitive pay plus up to $1,000 in monthly bonuses!
- Great benefits with very little out of pocket cost!
- Car purchase discount plus $350.00 car allowance!
- Medical, dental, and vision plans with no-cost and low-cost options
- Annual employer HSA contribution
- 401(k) matching and immediate vesting
- Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: Associate / Sr. Associate: $350 Manager / Sr. Manager: $600 Director: $800 Executive Director: $900 VP or Above: $1,000
- 100% employer-paid life and disability insurance
- No-cost health and wellbeing programs, including a gym benefit
- Six weeks of paid parental leave
- Paid Volunteer Time Off, plus a company donation to a charity of your choice
Company Overview