Manager, Project Management | Small Business Bank Governance & OKRs
About the position Manager, Project Management - Small Business Bank Governance & OKRs Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. The Manager of Project Management in the Small Business Bank (SBB) is responsible for the execution of the Small Business Bank’s governance, well-managed, and goal setting routines. This role ensures that SBB Leadership remains informed through well-managed business reviews and that the SBB’s OKR (Objectives and Key Results) are accurately tracked and maintained. This role will interface with senior leaders and teams across a variety of functional areas within and outside of the Small Business Bank.
Responsibilities
- Top of House Governance: Lead monthly and quarterly business routines by collecting data, status updates, and talking points from across the organization for MBRs, QBRs, and Regulatory Updates. Package and finalize reporting decks for the SBB leadership team, ensuring high quality and consistency across all submissions.
- Annual OKR Development : Support the annual OKR development process in collaboration with the SBB Leadership team. Partner with the Retail Bank PMO to ensure SBB stays aligned with broader enterprise best practices.
- OKR Management & Coaching: Manage monthly OKR collection process. Act as the go-to resource for OKR Owners and Responsible Associates and provide guidance navigating off-cycle changes.
- SBB Initiative Intake & Prioritization Support: Serve as a core member of the SBB Intake Working Group to evaluate and prioritize new business initiatives. Review incoming intake forms for completeness, ensuring that scope, "Definition of Done," and resource requirements are clearly defined before moving to leadership. Prepare intake data for leadership review sessions, enabling leadership to make informed decisions regarding capacity, trade-offs, and strategic alignment.
- PMO Playbook Maintenance: Maintain and oversee SBB PMO playbook of templates used for all top of house level programs. Keep the PMO team confluence page up to date.
Requirements
- At least 4 years of experience in Project Management, Business Operations, or Chief of Staff support roles
- At least 1 year of experience managing Objectives and Key Results (OKRs) or similar performance-tracking methodologies (Key Performance Indicators(KPIs), Balanced Scorecards)
- Collaborate effectively with stakeholders at all levels, including senior leaders, to influence key outcomes for the business
- Maintain acute attention to detail, exceptional organization, and rigorous commitment to quality in all aspects
- Identify risks and issues proactively, and apply sound judgment to mitigate and/or escalate
- Results driven
Nice-to-haves
- Strong communication skills with the ability to interface with a wide range of stakeholders, including senior leadership
- Strong problem solving skills
- 3+ years of Experience with Intake and Prioritization frameworks (assessing business cases or project requests)
- 3+ years of experience with working in an ambiguous environment, specifically the ability to take raw updates from various teams and synthesize them into a cohesive narrative
- Certification in Project Management (CAPM/PMP) or specialized training in Objectives and Key Results (OKR) coaching
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
- Learn more at the Capital One Careers website .
- Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
- This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.