Medical Billing Customer Support 2nd SHIFT REMOTE
About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com Overview and Responsibilities SummaryWe are seeking a dedicated Customer Support Specialist CPAP Centralized Care Team - REMOTE to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers.Pay starting at $16.25 for the 2nd Shift plus a Quarterly Bonus opportunity2nd Shift Mon - Fri 11:30am - 8pm CST100% REMOTE Work from Home day one of employmentEssential Duties and ResponsibilitiesBrings ideas for process or efficiency improvements to supervisorBuilds relationships with locations, field management, patients and referral sourcesCollects co-pays and deductible amountsConducts insurance verification and eligibility for services/productsConducts patient satisfaction calls and acts as patient advocate to resolve questions or concernsDevelops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelinesMaintains accuracy and quality control throughout patient contact and data entryManages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperworkObtains authorization and qualification documentationPrepares complete and accurate files for Billing DepartmentProcesses new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfactionProcesses work orders to field locations and coordinates timely fulfillment of products and services orderedProvides product/service information and education by answering questions, offering assistanceProvides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodiesWorks extensively with eIntake proprietary systemPerforms other duties as assigned Qualifications Employment is contingent onBackground investigation (company-wide)Drug screen (when applicable for the position)Valid driver's license in state of residence with a clean driving record (when applicable for the position)Education and/or ExperienceHigh school diploma or GED equivalent requiredOne to three years of related prior work experience in a team-oriented environmentExperience in medical field and administrative record managementStrong customer service backgroundSkills, Knowledge and AbilitiesEffectively communicate in English; both oral and writtenHelpful, knowledgeable and polite while maintaining a positive attitudeInterpret a variety of communications in English (verbal, non-verbal, written, listening and visual)Knowledge of medical billing practices and of billing reimbursementMaintain confidentiality and practice discretion and caution when handling sensitive informationMedical terminologyMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsSense of urgency and responsiveness to physicians, location employees and patientsWork independently and as part of a teamPhysical DemandsLifting of 10lbs.Requires sitting, walking, standing, talking or listening; extensive hours sitting at a deskRequires close vision to small print on computer and or paperwork; extensive hours working on the computerMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications; Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer / tablet Rotech Information BenefitsGenerous paid time Off and paid holidaysOvertime pay for non-exempt hourly positions based on business needsCommission for Account ExecutivesFixed and variable rate car reimbursement for Area Managers and Account ExecutivesEmployee discount programEmployee recognition programBonus and incentive opportunities Mileage reimbursement (when applicable for the position)Telephone reimbursement (when applicable for the position)EAP401kMedical, Prescription, Dental and VisionHSA and FSA/Dependent Care FSALife Insurance, Disability, Accidental death, Identity prot