Online Education Platform Manager – Bilingual Spanish/English
Job Description:
- Oversee, maintain, and grow our online educational training platform
- Manage digital content, supporting users and group clients
- Ensure technical quality, and contribute to the development of new educational offerings
- Upload, organize, and manage educational video content on the training platform
- Review edited videos to ensure quality, accuracy, branding consistency, and correct formatting before publication
- Create, upload, and manage quizzes, tests, and learning assessments associated with training modules
- Maintain accurate course descriptions, learning paths, and supporting materials
- Support the ongoing development and management of the platform website
- Collaborate with developers, designers, and internal stakeholders to improve user experience and functionality
- Identify and troubleshoot platform issues and coordinate solutions
- Assist with platform updates, feature testing, and quality assurance
- Manage group sales access, enrollments, and permissions
- Provide technical assistance to users experiencing login, access, or functionality issues
- Respond to user inquiries in a professional, timely manner
- Research potential new educational topics, certifications, and training paths aligned with organizational goals
- Assist in evaluating market demand, audience needs, and platform expansion opportunities
- Monitor platform performance, user engagement, and course completion
- Maintain organized documentation of processes, updates, and content workflows
- Support reporting related to course usage, group participation, and platform growth
Requirements:
- Fluent in Spanish and English (written and verbal)
- Experience managing online learning platforms, websites, or digital content systems
- Strong attention to detail and quality control skills
- Comfortable reviewing video content and managing multimedia assets
- Basic understanding of website management and online platforms
- Strong organizational and time management skills
- Ability to troubleshoot technical issues and support users with patience and professionalism
- Experience working remotely and collaborating across teams
- Experience with Learning Management Systems (LMS)
- Familiarity with video hosting platforms and content management systems
- Experience supporting group or institutional clients
- Interest in education, training development, or digital learning
- Research experience related to education, professional training, or certifications
Benefits:
- Help us provide critical services to those in need and make a meaningful impact in the community.