Personal Lines Client Service Manager
Gallagher is a company dedicated to helping clients manage risk with confidence. They are seeking a Personal Lines Client Service Manager to provide exceptional service to clients by assisting with their insurance needs, maintaining accurate data, and collaborating with the team to drive business growth.
Responsibilities
In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease Skills Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience Active Producer's license Strong written and verbal communication skills Proficient in using technology as a tool to maximize productivity and quality 1+ years of prior experience providing client-facing customer service Currently licensed in P&C Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word Benefits Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program Company Overview Gallagher is an international insurance brokerage and risk management services firm. It was founded in 1927, and is headquartered in Rolling Meadows, Illinois, USA, with a workforce of 10001+ employees. Its website is https//www.ajg.com/. Company H1B Sponsorship Gallagher has a track record of offering H1B sponsorships, with 9 in 2026, 58 in 2025, 31 in 2024, 32 in 2023, 45 in 2022, 36 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job