Product Documentation and Operations Intern
ROLE SUMMARY We are seeking a paid Product Documentation and Operations Intern to support product release, documentation, enablement, research, and backlog organization activities during the summer. This is a temporary, part-time, non-exempt internship designed to provide hands-on experience with product operations, release communications, product documentation, user enablement, and AI-assisted workflow support. The duration of this internship is 10 - 12 weeks. KEY RESPONSIBILITIES Release Documentation Support Assist with preparing initial drafts and supporting materials for recurring release artifacts, which may include: Internal Release Briefs Product All Hands presentation materials Release Notes Traceability Appendices Permissions Matrices Notifications Matrices Other release-related documentation as assigned Training & Enablement Support Support updates to product enablement and training materials as new features are released. This may include assisting with: User guide updates Quick reference guides Training materials Internal enablement content Documentation cleanup or formatting Drafting proposed updates based on approved feature information Product Research Support Conduct supervised research to help inform product positioning, roadmap conversations, stakeholder discussions, and future planning. Responsibilities may include: Gathering information from approved internal or external sources Summarizing findings Preparing short research briefs Organizing themes, trends, or stakeholder inputs Identifying open questions for Product team review Product Enhancements Backlog Support Assist with maintaining and organizing the Product Enhancements Backlog. This may include: Reviewing backlog items for completeness Organizing or tagging enhancement requests Identifying duplicates or related items for review Preparing monthly summaries of common themes Using approved AI tools, where permitted, to help draft summaries or identify patterns Learning Objectives Through this internship, the intern will gain exposure to: Product release operations Product documentation practices Internal and customer-facing release communication workflows User enablement and training asset development Product backlog organization and analysis Product research and synthesis Responsible use of AI tools in a business environment Cross-functional collaboration with Product, Training, Documentation, and related teams
Required Qualifications
Current student or recent graduate with interest in product management, product operations, documentation, business analysis, training, communications, or a related field Strong written communication skills Strong attention to detail and organization Ability to summarize information clearly and accurately Comfort working with structured documents, spreadsheets, presentations, or collaboration tools