Project Support Associate, Client Services
Thermo Fisher Scientific is a global leader in serving science, dedicated to enabling customers to make the world healthier, cleaner, and safer. The Project Support Associate will support clinical trials by managing project documentation, coordinating supply chain activities, and ensuring consistent delivery of services while working closely with internal teams and clients.
Responsibilities
- Provides context and drives consensus internally, serves as a customer advocate. Monitors and bills day to day project activity. Reports vital issues to team and management
- Coordinates and assists in setting up and maintaining study filing system, accurately records and captures specifications for each project. Uses digital tools to visualize project landmarks and allow synchronized sharing of knowledge
- Provides internal/external partners with updates regarding timelines, shipping issues and delays. Coordinates production schedules to work within team capacity and provides assistance in troubleshooting problems. Participates in creation of operations documentation
- Generates, checks and provides required reports to client
- Timely initiation of all services in accordance to client timelines
- Backs up the project management team
- Carries out all tasks in accordance with Good Manufacturing Practices
Skills
- High school diploma is required
- 1-2 years of successful experience in project management as a project coordinator, lab technician or equivalent experience in a customer facing environment
- Must be on-site at our Thermo Fisher Rockville, MD location - Hybrid working environment
- Strong project management skills such as excellent interpersonal, written and verbal communication skills
- Ability to present information and answer questions for clients and management
- Ability to multitask and coordinate tasks across functional teams while maintaining attention to detail and drive problem solving
- Adaptable and able to work in a variety of commercial and custom in-house software
- Proficiency in MS Office Suite is required
- Intellectually curious and results oriented
- Occasional travel may be required
- A degree from an accredited college or university is preferred
- Knowledge of Salesforce, Smartsheet, Jira, and TrackWise are advantageous
Benefits
- Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company Overview
Company H1B Sponsorship